The Function of Financial Services Authority (FSA) in Dispute Settlement Banking Customers in Indonesia

Zulfi Diane Zaini
European Research Studies Journal, Volume XX, Issue 3A, 69-81, 2017
DOI: 10.35808/ersj/696


The Financial Service Authority (FSA) in the development of the financial sector in Indonesia is expected to help the activities of financial service institutions, so that the regulation of financial services activities can be implemented and has a positive impact on economic development in Indonesia. The weakness of bank supervision is one of the main causes of bank mismanagement that ultimately lead to the failure of the bank (bank failure). Bank has a special institution of trust (trust) as its main business is to collect funds (funding) from and lend (lending) to the public. The problem of this study is how the function of the FSA as a banking supervisory agencies in the settlement of disputes in Indonesia. The method used in this study is normative juridical approach, the approach of examining the rules, norms, rules, related to the issues to be examined, further analysis of the data used is qualitative juridical. Based on the results of study show that, the purpose of the FSA as an institution of banking supervisors in the banking dispute settlement is as a watchdog and mediator and facilitate the customer or banking institutions to resolve disputes through Alternative Dispute Resolution Institute of the FSA position as mediator in the settlement of disputes in order to get win-win solution, so that neither party feels aggrieved.

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