QRM as a Method for Improving Processes, Usingthe Example of a Company in the Automotive Industry
Purpose: The aim of this article is to present QRM as a modern management method based on reducing lead times in companies. Design/Methodology/Approach: An automotive company was selected for the study, which was the first in the Podkarpackie Province to implement QRM. Findings: The study found that the method had a positive impact on reducing project lead times, which directly translated into higher customer satisfaction and improved operational liquidity of the organization. Practical implications: It is worth emphasizing that QRM should not be treated as a closed project, but as a dynamic methodology that can be developed successively. The company has real opportunities to extend the application of QRM to other departments, including research and development, service, and repetitive production, which will allow for even better utilization of the methodology's potential and increased process integration. Originality/Value: An innovative approach to the QRM method.