Inland Transport Enterprises Process Maturity Assessment – Theoretical Aspects
Purpose: The critical function of inland transport enterprises within the expansive domain of the global maritime container supply chain is acknowledged. The responsibility for managing terrestrial segments of the supply chain, in conjunction with the multifaceted entities impacting the maritime segment, contributes to the complexity of integrating and coordinating the entire supply chain. The effectiveness of processes executed in various activities across the supply chain is instrumental in determining the allure and competitive edge of specific participants and the supply chain at large. Owing to the broad spectrum of tasks and obligations bestowed upon inland transport companies, the necessity for adopting an apt process-oriented management system is underscored. Process maturity is characterized by a framework in which individual processes are formalized in terms of their definition, identification, measurement, adaptability, and efficiency. Regrettably, the literature evidences a dearth of process maturity models applicable to inland transport firms. Thus, the aim of this study is to introduce a theoretical framework for assessing process maturity in inland transport entities. Design/Methodology/Approach: The investigation employed several research methodologies, including a review of existing literature, the questionnaire method, and a process maturity evaluation model. Findings: The proposed process maturity assessment model for inland transport companies is segmented into various levels and dimensions, offering enhanced insights into the augmentation of process maturity within enterprises. Practical impliations: The process maturity model for inland transport enterprises is presented as a reference model that managers might utilize for benchmarking purposes, as well as a compilation of recommendations. Orginality: This study represents the inaugural endeavor to formulate a process maturity model tailored to the needs of inland transport companies.