Effectiveness, Efficiency and Legality of Operations in the Management of Public Administration in the Area of Public Security

Anna Golebiowska, Iwona Przychocka
European Research Studies Journal, Volume XXVI, Issue 4, 173-190, 2023
DOI: 10.35808/ersj/3279


Purpose: The purpose of the article is to show the effectiveness, efficiency and legality of activities in public administration management. Design/Methodology/Approach: The article uses appropriate research methods and tools, including analysis and survey research. The research paid special attention to two issues, namely, those that relate directly to the identified terms as key to changes in the management model in administration. Questions related to process management and conducting customer satisfaction surveys were posed. Findings: The research shows that there is quite a lot of potential to make a qualitative change in the way the Polish administration operates and manages. Processes, such as, for example, the mechanisms of management control or the developing processes of evaluation of public policies, or the mechanism of creating a task-based budget, as well as the well-recognized deficits we have in the area, the so-called good governance, are actually only the basic initiatives giving impetus to change. Practical Implications: It is possible for representatives of different scientific disciplines to work together in such a way that will lead to common conclusions, joint action, despite the different points of view of the issues taken up, which will lead to positive changes. Originality/Value: Elements of management and law in the management of public administration.

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