Quality Determinants of Organizational Safety

Zbigniew Ciekanowski, Agnieszka Krol, Julia Nowicka, Henryk Wyrebek
European Research Studies Journal, Volume XXV, Issue 2, 333-349, 2022
DOI: 10.35808/ersj/2924


Purpose: The article shows the quality conditions of organisation security in various areas, including the development, implementation, maintenance, improvement and auditing of the quality management system based on the ISO 9001 standard, taking into account soft and hard quality improvement factors in the organisation. Design/Methodology/Approach: The purpose of this research was to identify the areas of qualitative activity that affect the stability of the organisation's development and thus its security. The theoretical and cognitive goal was a substantive review of the literature on the subject and scientific studies in the field of quality management in the sense of stable development. The research goal was to identify barriers and limitations in the area of development and achievement of quality goals. The authors analysed and assessed the quality management system in the organisation in three aspects, development and implementation, maintenance and improvement, and audit. Findings: The process of developing, implementing, maintaining, improving and auditing the quality management system affects the security level of the organisation. Owing to that, it is a modern tool focusing on introducing organisational order in the company, both in terms of structure and creativity of all employees. Practical implications: The article identifies the qualitative security of the organisation activities and processes supporting business activities. The authors addressed this topic in the context of the culture of quality, security and excellence. Originality/Value: The authors present the quality management system as a modern and effective quality improvement tool that requires many activities and far-reaching changes, which brings undeniable benefits in the organisational and economic sphere. The culture of quality, security and excellence as well as the employees are the foundation for the effective and efficient implementation of quality management concepts, models of excellence and specific pro-quality approaches, for the development of the organisation and managing the multidimensional risk of its functioning.

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