Ergonomic Context of the User Interface of Modern Enterprise Management Systems

Krzysztof Hankiewicz
European Research Studies Journal, Volume XXIV, Special Issue 5, 140-151, 2021
DOI: 10.35808/ersj/2708


Purpose: The objective of the study was to identify the features of the software that determine its ergonomics. This article focuses especially on system-specific features that support management. The text considers the wider context of using the system. This applies, inter alia, to the analysis of the functional features of the entire system, which affect the work of operators. The system does not replace human mental work but helps the operators of these systems in activities that are based on entering and analysing business data of the enterprise. Design/Methodology/Approach: The analysis of the ergonomic features of the software was supplemented with interviews with employees using systems supporting management processes. Methodology of this research was based mainly on semi-structured interviews with additional unstructured in-depth interviews in some cases. Findings: The paper shows that the ergonomic features of software for management processes support are not only related to the user interface and other features of this software analysed within a specific computer workstation. The system should be seen as a whole, taking into account the flow of information and the fact that it is also a medium of communication between employees and often also contractors. It should be taken into account that we are dealing not only with a human-technical object system, but also a multi-person-technical object system. Practical Implications: The results of the research indicate the direction of software improvement in this area and describe the factors that affect the ergonomic characteristics of software supporting enterprise management. Additionally, interviews with users show that the complex context of use that occurs in management systems influences the specific working conditions of management system operators. In addition, one should strive to meet the individual expectations of users, and not rely solely on the features postulated by the majority. Originality/Value: The article focuses on issues related to ergonomic features of software for enterprise management systems. The overall impact of the system on the user is taken into account. These features determine whether the software facilitates the work, reduces the number of errors, leading to the reduction of stress and inconvenience of work, taking into account the human perception capabilities.

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