Intergenerational Differences as a Challenge of Leaders in the Process of Building Commitment of Employees in a Public Organization – An Empirical Research

Maria Jablonska-Woloszyn, Dorota Kurek
European Research Studies Journal, Volume XXIV, Issue 2, 798-812, 2021
DOI: 10.35808/ersj/2156


Purpose: The article aims to show what challenges stem from employees' generational diversity and determine the level of engagement that leaders face in a public organization, using the example of the army. Design/Methodology/Approach: To answer the research problem, an analysis of the source literature (both Polish and foreign) together with a diagnostic survey was carried out with the use of questionnaire techniques on a sample of 158 soldiers – students and attendees of the courses conducted at the War Studies University in Warsaw. The results of the research were subjected to statistical analysis, which allowed to answer the research problem. Findings: The conducted research confirmed the existence of different thinking patterns of the representatives of generations X, Y, and Z, which constitutes a challenge for commanders in the army. The differences were noticed, especially about generation Z in the scope of interpersonal relations, teamwork, and work organization. Practical Implications: The results of the research are significant in the process of building the commitment of employees in public institutions. They reveal differences in the needs and expectations of a multigenerational team, which undoubtedly spur challenges for the leader to reconcile these needs and directly impact the level of commitment and, therefore, the ability to achieve the set goals. Originality/Value: The research provides theoretical assumptions and practical answers to encourage further research globally.

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