Effectivity of Leadership

Katarzyna Puszko
European Research Studies Journal, Volume XXIV, Special Issue 1, 644-663, 2021
DOI: 10.35808/ersj/2065


Purpose: The aim of the article is to exemplify the possibility of achieving leadership effectivity hrough the prism of value for the client in the empirical dimension. Design/Methodology/Approach: Due to the universality, multidimensionality and meaning of the term "efficiency", the literature on the subject presents various approaches to its definition. One is considering performance that takes into account customer feedback on value. Dialogue with the client, listening to his expectations make it easier to offer the client the values he cares about. The article presents the results of empirical research.. The basic measuring instrument used in the research was the questionnaire. The research assumed the verification of the following hypotheses: 1. Increasing the effectivity of leadership is fostered by the high value of leaderhip training. 2. Cost, issues, substantive content constitute a significant importance, while the date, place and duration of leadership are relatively less important from the client's point of view. 3. A higher grade is given to leadership training courses covering the issues desired by the client in the scope of the problem criterion, substantive content, cost, duration, place and date of leadership training courses than leadership training courses which do not refer to the client's expectations. Findings: Assessment of the significance of criteria, evaluation of leadership training according to criteria, value index of leadership training, training histograms. Practical Implications: Possibility of positioning and choosing a leadership level. On the basis of evaluation, it allows you to set appropriate priorities and locate leadership at an effective level. Originality/value: It can be a kind of a signpost for orientation as to the direction of activities ensuring the achievement of effective leadership and its improvement.

Cite Article (APA Style)