Total Quality Management: A Strategic Management Model

Agustinus Hariyadi
European Research Studies Journal, Volume XXI, Special Issue 2, 171-186, 2018
DOI: 10.35808/ersj/1412


This work presents an analysis on the process of a conceptual development and implementation of an integrated strategic management model and operational management system model based on ISO 14001:2015. The model integration approach is encouraged by the issuance of International Standardization Organization 9001 and 14001 version 2015 on quality and environmental management system. It is apparent in many companies that top management’s vision and strategic intentions are not always communicated well to managers and all other employees and therefore, they are not familiar to top management’s intentions. The paper defines a conceptual integration of the two models and implements the new model in an automotive manufacturing company located in Karawang, Indonesia. The study uses a qualitative method of analyses, involving 5 experts in strategic and management systems, the manufacturing company top management, senior management and middle management. Interviews and notetaking were conducted to get the themes of the issues. The study results show that the strategic management model fully accommodates ISO 9001 and 14001 operation management models. The implementation results have also supported the applicability of the new conceptual model through higher performance achievement and approval from auditors of certification bodies.

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