Empowering Leadership and Organizational Citizenship Behavior: The Mediating Roles of Psychological Empowerment and Emotional Intelligence in Medical Service Industry

Moh. Ali Shahab , Agus Sobari , Udin Udin
European Research Studies Journal, Volume XXI, Special Issue 3, 403-412, 2018
EOI: 10.11214/thalassinos.21.07.034

Abstract:

This study aimed to investigate the effect of empowering leadership on organizational citizenship behavior (OCB) through psychological empowerment and emotional intelligence. After analyzing 125 sets of the employee for collecting data in the medical service industry of Jepara district – Indonesia, this study found that empowering leadership was related to OCB. In addition, this study further found that psychological empowerment and emotional intelligence served as significant mediating in the relationship between empowering leadership and OCB.


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